Legal Document
Privacy Policy
We believe data privacy is a right, not a checkbox. This policy explains in plain language what data we collect, why we collect it, how we use it, and the controls you have over it.
Our Commitment to Your Privacy
AsianNeurax (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, share, and protect information about you when you use our website, products, and services. We are the data controller for the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), the Indian Personal Data Protection Act, and applicable laws in the jurisdictions we operate in.
We never sell your data
Your personal data is never sold to third parties for commercial gain.
GDPR & Global Compliant
Our practices comply with GDPR, India PDPA, and PDPA Singapore.
You are in control
You can access, correct, or delete your data at any time by request.
01
Information We Collect
What Information We Collect
We collect information about you in three ways: information you give us directly, information we collect automatically when you use our services, and information we receive from third parties. We are transparent about all three.
Directly Provided
What Information We Collect
Name, email address, phone number, company name, job title, billing details, project descriptions, and any other information you provide when filling out forms, making enquiries, or entering into contracts with us.
Automatically Collected
Usage & Technical Data
IP address, browser type and version, operating system, pages visited, time on site, referral URLs, device identifiers, and crash reports — collected via cookies and server logs when you use our website or platforms.
Third Parties
Data from Other Sources
We may receive data about you from analytics providers (Google Analytics), advertising networks, payment processors (Stripe, Razorpay), CRM tools, and our business partners where you have consented to such sharing.
Service Delivery
Project & Contract Data
When you engage us for services, we collect and process data necessary to deliver those services — including communications, documents, outputs, and any personal data contained within the scope of work.
Sensitive Personal Data: We do not intentionally collect sensitive personal data (health information, biometric data, racial origin, political opinions, or religious beliefs) unless strictly required for a specific service and with your explicit prior consent.
02
How We Use Your Data
How We Use Your Information
We collect and process information to provide secure, reliable, and personalized AI-powered services. Your data helps us improve our platform, maintain system security, and deliver a better user experience.
- Provide and maintain our services.
- Create and manage your account.
- Process transactions and respond to inquiries.
- Improve website functionality and AI performance.
- Personalize content and recommendations.
- Detect fraud, unauthorized access, and security threats.
- Comply with legal and regulatory obligations.
- Send important service updates and communications.
Important: We only process personal information for legitimate business purposes and applicable legal requirements.
03
Data Sharing & Disclosure
Who We Share Your Data With
We do not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually bound to protect it to equivalent standards.
- Carefully selected third-party vendors who help us deliver our services — including cloud hosting (AWS, GCP), email delivery, CRM, project management, and payment processing. All are bound by data processing agreements.
- Lawyers, accountants, auditors, and insurers where necessary for legal or financial compliance purposes, under duties of confidentiality.
- In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you prior to such a transfer and inform you of your rights.
- Where required by applicable law, court order, or government authority — or where we believe disclosure is necessary to protect our legal rights or the safety of others.
- We may share data for any other purpose with your explicit prior consent.
Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
04
Cookies & Tracking
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and personalise content. You can control cookie preferences at any time via our Cookie Settings panel.
- Remember your preferences.
- Analyze website traffic.
- Improve performance.
- Personalize content.
- Enhance security.
- Measure marketing effectiveness.
05
Data Security
How We Protect Your Data
We implement industry-standard technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction.
Encryption
TLS 1.3 & AES-256
All data in transit is encrypted via TLS 1.3. Data at rest in our databases and file systems is encrypted with AES-256.
Access Control
Role-Based Permissions
Strict role-based access controls ensure only authorised personnel can access personal data. All access is logged and audited quarterly.
Infrastructure
ISO 27001 Certified
Monitoring
24/7 Threat Detection
Continuous security monitoring, vulnerability scanning, penetration testing (bi-annually), and an incident response plan are in place.
Data Breach Notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and no later than 72 hours after becoming aware of it, as required under applicable law.
06
Data Retention
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Account activity.
- Service requirements.
- Legal and regulatory obligations.
- Business operations.
- Security and fraud prevention.
07
Your Rights
Your Privacy Rights
Under applicable data protection law, you have a number of important rights in relation to your personal data. These rights apply free of charge and we will respond to all requests within 30 days.
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Restrict or object to certain processing activities.
- Withdraw consent where applicable.
- Request a copy of your information.
- Lodge a complaint with a relevant authority.
We will respond to valid requests in accordance with applicable privacy laws.
08
International Transfers
International Data Transfers
As a company operating across Asia, the Middle East, and with international clients, we may transfer personal data to countries outside your country of residence, including countries that may not have the same level of data protection as your home jurisdiction.
- Transfers to countries within the EU/EEA are governed by the GDPR and require no additional safeguards
- Transfers to countries deemed "adequate" by the European Commission proceed without restriction
- Transfers to all other countries are protected by Standard Contractual Clauses (SCCs) approved by the European Commission, binding corporate rules, or other appropriate transfer mechanisms.
- We carry out Transfer Impact Assessments (TIAs) for all third-country transfers to assess and mitigate any risks to your rights and freedoms.
Our primary data is hosted on AWS (Singapore, Mumbai) and GCP (Singapore, Netherlands) data centres. All facilities are ISO 27001 certified and subject to independent annual audits.
09
Children's Privacy
Children's Privacy
Our services are not directed at children under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children.
If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at privacy@asianneurax.com. We will promptly delete such data from our systems upon verification.
10
Contact & Complaints
How to Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, we encourage you to contact us first. We aim to resolve all privacy concerns promptly and fairly.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence. For EU residents, this is the data protection authority in your member state. For India-based individuals, this is the Data Protection Board of India.
Email : privacy@asianneurax.com
